Date lodged: 3 June 2016
To ask the Scottish Government what regulatory controls there are there for child contact centres.
Answered by: Mark McDonald 16 June 2016
Child contact centres are not a regulated service. However, all of Relationships Scotland’s child contact centres operate within agreed national standards and are subject to quality assurance inspections.
The Relationships Scotland Child Contact Centre Committee oversees the workings of its child contact centres. Its Practitioners’ Forum considers issues from centres and learns from those experiences in order to shape and update policies and procedures. Full risk assessments, in line with Relationships Scotland national policies and procedures, are carried out in all cases prior to any contact taking place, and continual monitoring of risk is carried out at all times in each case.
Relationships Scotland also undertakes regular quality assurance inspections of all of its member services, which fully incorporates its child contact centres. All member services have to pass quality assurance assessment visits to remain in membership.