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Parliamentary debates and questions

S5W-01687: Neil Bibby (West Scotland)

Scottish Labour

Date lodged: 27 July 2016

To ask the Scottish Government what percentage of passenger train services operated with only one member of staff on board in (a) 2014-15 and (b) 2015-16, also broken down by class of rolling stock.

Answered by: Humza Yousaf 23 August 2016

This is an operational matter for Abellio ScotRail for 2015-16 and First ScotRail who operated the franchise during 2014-15. Transport Scotland does not hold this information.

However, within the Service Quality Inspection Reporting Regime (SQUIRE) Transport Scotland Inspectors conduct audits on a random sample of approximately 180-200 trains per four weekly cycle during both the current franchise and the previous one. For Period 3 2015 to Period 3 2016 these sample audits have discovered an average of 0.9% of services audited were operating without a second member of staff. I refer the member to S5W-01080 answered on 25 July 2016 for the breakdown of results from the sample surveys conducted within the SQUIRE regime.

For 2014-15 we do not hold the information to that level of detail as the results are a combination of all sub-components recorded under the Service Schedule audited.The Franchise Agreement (Schedule 1.4) mandates ScotRail to use all reasonable endeavours to maintain a minimum staffing level for every train service of two members of staff. However, Transport Scotland are currently working with ScotRail to agree more detailed reporting and monitoring of this obligation. All answers to written parliamentary questions are available on the Parliament's website, the search facility for which can be found at: