Date lodged: 12 September 2016
To ask the Scottish Government whether it will list the (a) vehicles and (b) routes that brought Abellio ScotRail below the performance benchmark in SQUIRE Service Schedule (i) 19 (train seats, tables, racks and other passenger facilities), (ii) 20 (train lighting), (iii) 21 (train toilets), (iv) 22 (train graffiti), (v) 24 (train destination boards, passenger info display boards), (vi) 26 (train posters/on-train info), (vii) 27 (train public address), (viii) 28 (train doors) for the first quarter of 2016-17 and (ix) 30 (train seat reservations) and whether the franchisee has incurred penalties for this performance level.
Answered by: Humza Yousaf 20 September 2016
Supporting documentation is contained within SPICe - BIB number 58191
The reports provide details of every fault recorded during the first Quarter of 2016-17 for Service Schedules, the sub component fail, the train audited and a brief description of the actual fail.
Schedule 19 – Train seats, tables etc – (fails per carriage)
Schedule 20 – Train lights – per carriage
Schedule 21 – Train toilets – per facility
Schedule 22 – Train graffiti – per carriage
Schedule 24 – Train PIS – per carriage
Schedule 26 – Posters – per carriage
Schedule 27 – Train PA – per carriage
Schedule 28 – Train doors – per carriage
Schedule 30 – Seat reservations – per carriage