Date lodged: 10 October 2016
To ask the Scottish Parliamentary Corporate Body what assessment it makes of IT features lost and not replicated during IT upgrades.
Answered by: David Stewart 27 October 2016
Before an IT upgrade is undertaken, an initial assessment is made of the impact of the proposed changes. Upgrades are then typically tested with a small number of users to help identify, and rectify, any issues prior to a wider deployment. If any important features are lost and not replicated during deployment of IT upgrades, feedback is used to direct efforts of the IT team to try and resolve the issue or where this is not practical, to establish alternative solutions.