Date lodged: 22 November 2016
To ask the Scottish Government what impact the service delays of 17 November 2016 has had on how it monitors the delivery of improvements pledged by Abellio ScotRail, and what improvements it plans to reduce the likelihood of similar delays in the future.
Answered by: Humza Yousaf 5 December 2016
The Scottish Government has put in place a process to monitor the delivery of ScotRail's Performance Improvement Plan and this includes challenging them on the progress being made towards delivering the initiatives set out in the plan to improve performance. As part of the monitoring process, Transport Scotland officials challenged ScotRail on the incident which occurred on 17 November to understand the root cause and lessons to be learned following the incident.
The incident blocked all lines outside Edinburgh Waverley during the busy morning peak. Since the incident ScotRail have taken measures to avoid the practice of trains crossing over all lines to reduce the possibility of such an incident occurring again.