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Parliamentary debates and questions

S5W-05025: Adam Tomkins (Glasgow)

Scottish Conservative and Unionist Party

Date lodged: 24 November 2016

To ask the Scottish Government what its response is to reports that A&E waiting times at the Queen Elizabeth University Hospital are the worst in the country.

Answered by: Shona Robison 8 December 2016

There are a number of reasons why performance against the four hour A&E target at the Queen Elizabeth University Hospital (QEUH) has been challenging, including the level of attendances. Attendances across NHS Greater Glasgow and Clyde have increased by almost 5% over the last four weeks (up to 20 November), compared to the equivalent period last year, with the QEUH seeing the biggest increase of over 7%.

The site has and continues to implement a number of measures to support improvements across the emergency department and assessment units, with a focus on escalation and discharge particularly in the evening and weekend period. The one key change that has made a significant difference is the electronic monitoring system in the IAU; this has supported a number of improvements for patient care, for example, all patents are triaged within a very short period of time of arrival and assessed within the hour, enhancing patient experience.

However, the Scottish Government recognises that more needs to be done and through the national team we are supporting the local team to implement various key measures, including a telephone triage processes for GP referred patients; enhanced escalation model and Ambulatory Emergency Care pathways in order to minimise delays and improve performance on a sustainable basis.

Additionally, I recently visited the site to meet staff in the emergency department and assessment units and learn more about the various actions underway.

For more information on the published A&E waiting times at Queen Elizabeth University Hospital (QEUH) in comparison to other sites across Scotland please visit Information Services Division Scotland website: