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Parliamentary debates and questions

S5W-08137: Mark Griffin (Central Scotland)

Scottish Labour

Date lodged: 16 March 2017

To ask the Scottish Government how many (a) calls and (b) enquiries from internet users were received by Citizens Advice Scotland since the first phase of the benefit uptake campaign started, and how many referrals to bureaux were made.

Answered by: Jeane Freeman 28 March 2017

Initial feedback from Citizen Advice Scotland (CAS) reports that there was a total of 185 calls to the helpline recorded during 6-10 March. Overall CAS advised there were 427 calls reflecting the number of enquiries made in the following week 13-17 March.

The campaign encouraged participants to access the dedicated webpages provided by CAS. They have advised that there were 4,070 views of benefits page, representing a 378% increase on previous week. Their analysis also shows that there were 2,714 unique visitors to the webpages, a 375% increase on the previous week.