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Parliamentary debates and questions

S5W-10911: Monica Lennon (Central Scotland)

Scottish Labour

Date lodged: 24 August 2017

To ask the Scottish Government what it has agreed with APSĀ (Scotland) Group Ltd regarding the circumstances in which the company is permitted to cease trying to deliver a baby box, and what further steps are then taken in relation to such cases.

Answered by: Mark McDonald 22 September 2017

Parents receive notification of the delivery date for their Box a week before delivery is due.

If our delivery partners are unable to make delivery, a card will be left to give notice of the attempted delivery and give options to rearrange delivery. If no redelivery is arranged after two weeks the Baby Box will be returned to the APS warehouse

Three attempts to contact the parent and rearrange delivery are made. Where they are unable to contact the parent after 3 attempts, parents are asked to contact the Freephone helpline.

Two weeks thereafter delivery is cancelled. However, should parents contact us after this point a box will be despatched. Crucially, no eligible parent misses out.