Date lodged: 31 August 2017
To ask the Scottish Government what representations it has made to the Bank of Scotland regarding the plan to reduce branch counter services for businesses, which is to be implemented on 2 November 2017, including the impact that this could have in rural areas.
Answered by: Paul Wheelhouse 27 September 2017
The Cabinet Secretary for Economy, Jobs & Fair Work and I raised the issue of branch closures with representatives of Scotland’s financial sector at the last meeting of the Financial Services Advisory Board on 10 May 2017. I was pleased to see a recognition from those present that consideration of the impact of closures was now necessary and we have emphasised the need to protect vulnerable customers, those who are less likely to engage with digital services, and rural communities and we have made clear our desire to continue to engage in that discussion.