Date lodged: 19 September 2017
To ask the Scottish Government whether it will provide an update on ScotRail’s performance since the Improvement Plan was implemented, and whether the franchise performance target is now being achieved.
Answered by: Humza Yousaf 20 September 2017
Since implementation of the Performance Improvement Plan (PIP) a year ago performance has continued to improve with PPM MAA increased by 1.60%, and last month saw ScotRail become the best performing large train operator in the UK. To put this into context ScotRail’s performance is now 3.11% ahead of England and Wales.
ScotRail is no longer in PIP level however they are around 0.40% from achieving the franchise Contractual Target level. The PIP is now being maintained as ‘business as usual’ with over 400 plans initiated and more than 260 already delivered.
ScotRail’s very real efforts to lift performance is a credit to all the staff who have worked hard to deliver this in the face of unrelenting, often unwarranted, criticism. I am not complacent and expect this upward trend to continue as we work with ScotRail to build the best railway Scotland has ever had.