Date lodged: 20 September 2017
To ask the Scottish Government what steps it is taking to support staff at the Bilston Glen police call centre who are taking on extra work, including handling calls from other police forces in the UK.
Answered by: Michael Matheson 28 September 2017
The delivery of Police Scotland's contact, command and control function is an operational matter for Police Scotland with oversight from the Scottish Police Authority.
Every Police Force (and other Emergency Authority) has an established reciprocal arrangement in place to assist each other at times of high demand or exceptional need called the Public Emergency Call Service (PECS) Code of Practice. This applies only to emergency 999 calls and not those calls which are received on the 101 platform. Full details of what happens within Police Scotland service centres (call handling centres) are outlined in the Police Scotland statement issued
14 October by Nelson Telfer, ACC Service and Protection, Police Scotland, available at http://www.scotland.police.uk/whats-happening/news/2017/august/c3-message-from-acc-nelson-telfer.