Date lodged: 15 January 2018
To ask the Scottish Government under what circumstances the Cabinet Secretary for Health and Sport might (a) comment on and (b) directly intervene in an individual person’s health or care, and when such a protocol was (i) introduced and (ii) last amended.
Answered by: Shona Robison 29 January 2018
The provision and management of an individual’s NHS treatment or care is a clinical matter.
When a person has concerns about their treatment or care this should be addressed at local level through the NHS complaints procedure. When that does not prove possible the Scottish Public Services Ombudsman is the second and final stage in the complaints process.
Under powers contained in the National Health Service (Scotland) Act 1978, Scottish Ministers can direct NHS Boards and can intervene where there are service failures.
I regularly meet with people who want to share their experiences of NHS treatment or care. Accessibility and listening to the public is an important part of my role as Cabinet Secretary for Health and Sport.