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Parliamentary debates and questions

S5W-14010: Bill Bowman (North East Scotland)

Scottish Conservative and Unionist Party

Date lodged: 23 January 2018

To ask the Scottish Government what information it has regarding the annual usage of the NHS service, (a) NHS inform, (b) Know Who To Turn To and (c) the NHS Self-help Guide mobile app.

Answered by: Shona Robison 30 January 2018

The Scottish Government holds data on the annual usage of the NHS self-help guide mobile app which offers patients information and advice on some of the most common symptoms and directs patients to the most appropriate care for their condition.

Since its development the self-help guide mobile app has had 6,093 IOS installs and 3,882 Android installs. There has also been 141,332 views of the app on the IOS app store.

The Scottish Government does not hold data on usage of NHS Inform or the Know Who to Turn To services centrally. However, NHS 24 has provided the following usage data for each of these services for the calendar year 2017:


Total Sessions/Visits

(1st Jan - 31 Dec 2017)

Total Page Views

(1st Jan - 31 Dec 2017)

NHS Inform



Know Who to Turn To