Date lodged: 12 February 2018
To ask the Scottish Government, further to the answer to question S5W-14012 by Shona Robison on 6 February 2018, how many (a) (i) consultations and (ii) meetings the service has had each month, and how this compares with its capacity and (b) virtual meeting rooms the service has had each month, and how many were inactive.
Answered by: Shona Robison 6 March 2018
Data on Attend Anywhere is collected on a quarterly basis. The following table shows the growth generated over the first year of its availability across a number of different local services, covering both health and social care organisations:
Consultations (professional – patient/user)
Meetings (staff – staff/guest)
There is no technical limit on the capacity of the number of consultations that can be offered, or the number of meetings that can be held. For consultations with patients/service users/clients, capacity will be determined by the local service in question and will be down to how many appointments are available, just as they are in the ‘physical’ world.
From Jan – October 2017, NHS National Services Scotland held a national licence to operate/offer 50 active waiting areas to individual services and organisations across health and social care. Due to overwhelming demand from services across the country, this was increased to 200 active waiting areas, covering the period Oct 2017 – Oct 2019. By December 2017, 146 services had established waiting areas with 57 of these currently active (i.e. offering appointments). By December 2017, 146 meeting rooms (which are separate areas of the system for staff use only) had been established, with 52 in active use. There is no limit on the number of meeting rooms that can be established.
As Attend Anywhere continues to be tested in local service delivery pathways, embedded into workflows, and staff become more accustomed to using the system, both the number of active services and the number of consultations offered is expected to grow.