Date lodged: 23 March 2018
To ask the Scottish Government what its position is on Macmillan Cancer Support’s call for banks to have a duty of care for vulnerable customers.
Answered by: Paul Wheelhouse 24 April 2018
The Scottish Government welcomes Macmillan Cancer Support's 'Banking on Change' campaign, highlighting the financial impact faced by people affected by cancer, and encourages all banks to consider how best to support their customers through diagnosis and treatment.
The Financial Conduct Authority (FCA) has committed to issuing a Discussion Paper on a duty of care for financial service providers later this year, and we urge Scotland's banks to engage positively and constructively in that consultation process.