Skip to main content

Parliamentary debates and questions

S5W-17620: Daniel Johnson (Edinburgh Southern)

Scottish Labour

Date lodged: 5 July 2018

To ask the Scottish Government how many emergency calls were made and responded to by the Scottish Ambulance Service within (a) 10 mins, (b) 30 mins, (c) 1 hour and (d) 2 hours, in each of the last five years.

Answered by: Jeane Freeman 23 August 2018

Please find the requested information set out in the following table:

Minutes

2013 - 2014

2014 - 2015

2015 - 2016

2016 - 2017

2017 - 2018

Under 10

326865

311421

281426

257652

206745

10-30

141875

167555

185601

202110

229813

30-60

8998

13615

20440

30485

53187

60-120

2361

3267

4603

6639

17263

120 plus

644

845

1239

1560

4798

The new clinical response model, being trialled by the Ambulance Service since November 2016, maintains the focus on responding to the most serious, life threatening calls as quickly as possible. Ambulance call handlers are, when appropriate, spending more time on less urgent calls to better understand the patients’ needs and ensure that the correct, and not the nearest, resource is sent first time, improving patient outcomes. This is the main reason behind the reduction in calls responded to in under 10 minutes, outlined in the table.