Date lodged: 8 August 2018
To ask the Scottish Government what the longest time has been between a pipe leak being reported to Scottish Water and it being fixed in each year since 2007.
Answered by: Roseanna Cunningham 7 September 2018
Scottish Water's new leakage cycle time reporting system has been fully effective since 2016. Scottish Water report that from the data easily available the longest repair time on record is 119 days. Issues which may delay repair include the need to sample and trial digs or deal with access issues. Scottish Water need to plan each repair efficiently which includes road notices, network rezoning, customer notifications etc to ensure limited customer impact. Only 3% of all jobs take longer than 20 days to complete.
The average repair time has reduced over the last 3 years from 7 days to 3.96 days. Where the leak is impacting customer supplies, or causing the loss of significant water volume, it is repaired as a priority under emergency work.