Date lodged: 4 December 2018
To ask the Scottish Government, further to the answer to question S5T-01371 by Michael Matheson on 4 December 2018 (Official Report, c. 3), what action is being taken by ScotRail in response to reports of an increase in the scale and frequency of (a) overcrowding and (b) cancellations on the Fife Circle; what work it is carrying out to ensure that the overall customer experience on these services improves, and how it will monitor the effectiveness of this.
Answered by: Michael Matheson 13 December 2018
The Member will be aware that the industrial action over rest day working impacted significantly on ScotRail’s recent performance on the Fife Circle, notably the level of cancellations which subsequently impacted on overcrowded services. You will be pleased to note a deal to resolve the dispute has been agreed and the work to rule action withdrawn and this will see services impacted by industrial action returning to normal.
When all the HST trains are in service ScotRail will redeploy some of the existing class 170 trains to Fife and this will mean more peak trains will be formed of 6 carriages and off peak services will generally be 3 carriages.
ScotRail is delivering a programme of performance improvement initiatives, including changes to maintenance regimes for infrastructure and rolling stock on Fife routes,
ScotRail’s performance and actions being delivered to support performance improvement are challenged, monitored and discussed between Transport Scotland officials and the ScotRail Alliance at regular forums.