Date lodged: 3 April 2019
To ask the Scottish Government how many social security (a) client and (b) official errors it has recorded, and how many of the official errors were the result of (i) staff, (ii) technical issues with IT systems and (iii) erroneous data provided by another government department.
Answered by: Shirley-Anne Somerville 23 April 2019
To meet disclosure control requirements the following numbers have been rounded to the nearest five observations.
Between 1 September 2018 and 5 April 2019 the Agency recorded less than five client errors and around 10 official errors from over 60,000 payments that have been made.
Of the official errors recorded, around five were from either staff error or as a result of an IT system error and around five are currently subject to investigation in order to be classified.