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Parliamentary debates and questions

S5W-22733: Elaine Smith (Central Scotland)

Scottish Labour

Date lodged: 23 April 2019

To ask the Scottish Government what action it is taking to improve efficiency in reaching final decisions on applications to Scottish Welfare Fund.

Answered by: Shirley-Anne Somerville 2 May 2019

The latest published statistics (1 October to 31 December 2018) show that 96% of Crisis Grant applications and 93% of Community Care Grant applications were processed within the timescales required by the Statutory Guidance. The Scottish Government facilitates the sharing of good practice on operational issues between Local Authorities via a quarterly practitioner’s forum and we have provided funding to the Scottish Public Services Ombudsman, to hold training workshops on decision making for local authority staff.