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Parliamentary debates and questions

S5W-22758: Colin Smyth (South Scotland)

Scottish Labour

Date lodged: 23 April 2019

To ask the Scottish Government by what date the ScotRail remedial plan on customer satisfaction will be published.

Answered by: Michael Matheson 30 April 2019

ScotRail’s proposed Remedial Plan in relation to the passenger satisfaction KPI is scheduled to be received on 3 May 2019. This will be subject to scrutiny, evaluation and assessment and proper legal process in order to produce a satisfactory and contractually binding Remedial Agreement. This process is likely to take some weeks. The Remedial Agreement will then be published.